Shipping during Covid-19
I want to be as transparent as possible about our efforts to ship our books worldwide under these unprecedented circumstances.
Unfortunately, we've seen the pandemic cause significant disruption to our postal services here in the UK, and shipping times abroad have been affected, too.
The following are the current expected shipping times for customers outside of the UK, based on what we've experienced throughout 2020:
- EU: 2-3 weeks
- ROW (including the USA): 3-4 weeks
We'd really appreciate it if you could wait for the length of these periods after you've received your shipping confirmation email before reporting missing or delayed orders to us.
If this period passes and you're still without your order, we'll be happy to assume it lost and offer a refund, or pursue other options with you. You can find us at firstname.lastname@example.org
As always, your continued support through all of this is hugely appreciated. Thank you.