Shipping in 2021
I want to be as transparent as possible about our efforts to ship our books worldwide under these unprecedented circumstances.
Unfortunately, the pandemic has made shipping internationally incredibly difficult for tiny businesses such as ours. Prices have gone through the roof and untracked shipments have become extremely unreliable, with many going awol during transit.
As such, we strongly recommend all international customers choose tracked shipping at checkout. We don't want to remove untracked shipping as an option as we understand tracked prices are a barrier for many, but we hope you appreciate the risks.
The following are the current expected untracked shipping times for customers outside of the UK, based on what we've experienced throughout 2020:
- EU: 3-4 weeks
- ROW (including the USA): 4-5 weeks
We'd really appreciate it if you could wait for the length of these periods after you've received your shipping confirmation email before reporting missing or delayed orders to us.
If this period passes and you're still without your order, we'll be happy to assume it lost and offer a refund (minus the shipping cost), or pursue other options with you. You can find us at email@example.com
As always, your continued support through all of this is hugely appreciated. Thank you.